Deposits and Connection Fees


Do I have to pay a deposit?

If I move, do I have to pay another deposit?

What if I need to change the name on my account?

When do I get my deposit back?

Why do I have to pay connection and membership fees?

Why does MTEMC charge deposits?

Why does MTEMC charge up to $300 for a residential deposit?

 

Do I have to pay a deposit?

Whether you have to pay a deposit depends on:

  • your payment record, if you have had service with MTEMC within the last 12 months and did not have a deposit previously;
  • your credit evaluation through ONLINE Utility Exchange, if you have not previously had service with us.

Your deposit:
  • will be required before service is connected;
  • will be up to $300;
  • may be paid in person at a MTEMC office or over the phone by speaking to one of our service representatives;
  • may be paid with cash, money order, personal check or credit/debit card.

(Concerned about your credit rating? Contact ONLINE Utility Exchange directly at 1-800-765-8268.)

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If I move, do I have to pay another deposit?

We will transfer your deposit to your new account if:

  • you move to another residence we serve, and;
  • you have no outstanding balance.

You will be charged a initiation fee each time you move.

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What if I need to change the name on my account?

No charge if the name on the account must be changed due to the death of a spouse (a death certificate will be required).

You will be charged a new membership fee and initiation fee if:

  • the name change requires opening a new account under a new name and Social Security number.

A new deposit may also be required.

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When do I get my deposit back?

  • your deposit will be applied to your final bill. If a refund is still due, a check will be mailed to you at your forwarding address.

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Why do I have to pay connection and membership fees?

The $40 initiation fee and a $5 membership fee covers costs for:

  • setting up your account;
  • the trip to your residence to record a beginning reading for billing;
  • if the residence is a brand new service installation, a $75 charge will be required to set a new meter.

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Why does MTEMC charge deposits?

MTEMC charges deposits to protect the cooperative?s members from having to pay the cost of bills left unpaid by other cooperative members. This is a persistent dilemma for the cooperative, as some members leave the system every month with thousands of dollars of bad debt.

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Why does MTEMC charge up to $300 for a residential deposit?

Nationally, it is standard utility best practice to set deposits based on an average of two-and-a-half months of usage. For MTEMC, the average residential bill is about $150. So, by doing the math, you can see the $300 is actually less than that average. Most residential members leaving the cooperative with bad debt would owe for at least two-and-a-half months.

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