MTEMC Internet Privacy Policy

We respect your privacy. In utilizing MTEMC's online services, you may be asked to provide personal information to verify your identity as the account holder, to receive a specific response or to increase the accuracy of certain information. Such information will be used only in the manner herein described. MTEMC and our contracted application service providers (ASPs) will not give away, trade or sell any information obtained from our users. The information will not be released by MTEMC or its ASPs, except to meet legal requirements specified in the Tennessee Open Records Act.


MTEMC may aggregate information on our entire customer base for analysis purposes.

If you visit our site, we may automatically collect and store the following information:

  • The name of the domain from which you access the Internet.
  • The type of browser and operating system used to access our site.
  • The date and time you access our site.
  • The Internet address of the website from which you linked directly to our site.

This information is used by our software programs on our website to create summary statistics that allow us to assess the number of visitors, determine technical design specifications, monitor system performance, and help us make our site more useful to customers.


Personal data may be required for participation in specific MTEMC web services. Such information may include name, address, ZIP code, account number, e-mail address and specifics about appliance and equipment use in your home or business. This information will be treated securely. When a person visits the site, a cookie may be created on the user's machine that stores that visitor's user ID. The cookie exists on the user's machine for a specified period, after which it expires. A second cookie also may be created to hold session information. It expires as soon as the session terminates or within a pre-determined time of user inactivity during the session. MTEMC and its ASPs may utilize cookies to save your password so you don't have to re-enter it each time you visit the site.


When you provide your email address to MTEMC, you give us authorization to reply via email to answer a specific inquiry or provide follow-up contact. Your email address will be stored for future email notifications from MTEMC, such as when new web services are available. These email notifications will always provide an opt-out process for you to request removal from the list should you no longer wish to receive electronic notification.


When necessary, information provided to MTEMC through this site will be encrypted using Secure Socket Layer (SSL).