Frequently Asked Questions

Q: What energy-related services does MTEMC offer to business members?
A: Through our Comprehensive Services Program, Middle Tennessee Electric offers technical support to help businesses and industries operate more energy efficiently.

Q: How is my rate determined?
A: In most cases rate is determined by actual use. Your bill may be calculated on energy (kWh), demand (kW), or both.

Q: What is demand?
A: The demand charge is part of the commercial and industrial rate structure for services other than residential. Demand is read at the meter and is measured in kilowatts (kW). Depending on rate class, a business member may or may not have a demand charge.

Q: How is my demand charge determined?
A: Your monthly demand charge is the higher of the following calculations:

  • metered demand at 100%
  • kVa at 85%
  • contract demand at 30%
  • 12-month high demand at 30%

Q: If I have more than one account, can my bills be consolidated?
A: If your accounts are in the same billing cycle, it is possible your bills can be consolidated. Call 1-877-777-9020 to find out more.

Q: When is my bill due?
A: Your bill is due 17 days after the Invoice Date. Due Date and Invoice Date are located at top left on your bill.

Q: Does MTEMC offer rate incentives for new business, expanding business and for going all-electric?
A: Yes, contact your Key Accounts Coordinator to find out what rate products or incentives your business may qualify for.

Q: Am I paying the correct sales tax?
A: In Tennessee, commercial and industrial customers pay 7 percent sales tax on electric bills. For qualified manufacturers however, that rate may be reduced to 1½ percent.

Q: How can my business participate in Middle Tennessee Electric’s Green Power Switch Program?
A: To find out how you can join the growing list of business members who choose to help advance renewable energy technology log on to http://www.tva.com/greenpowerswitch/green_comm.htm.

Q: What number should I call to report an outage?
A: 1-877-777-9111

Q: What number should I call for member service?
A: 1-877-777-9020

For more detailed answers to these and other questions, contact the Key Accounts Coordinator in your service area.