Customers Care, Inc., is a foundation created by MTEMC's Board of Directors for the sole purpose of giving to worthy causes. Customers Care funds, for example, can help provide fire fighting equipment for volunteer fire departments; life-saving equipment for ambulance or rescue squads; hospice programs; youth programs; food shelters; clothing, shelter and medical services following an accident or storm. The funds may not be used for political or expressly religious purposes or for schools or school-related organizations.
A group of seven members represent MTEMC's service area serve as the foundation's board. This board makes decisions about disbursements for grant requests. The board members are Bill Brown and Joan Wherley from Williamson County, Mike Waller and Carolyn Peebles from Rutherford County, Becky Vassar from Cannon County and Dot Maxey and Doretha Wright from Wilson County.
Customers Care gets its funds from three sources - first, proceeds from Operation Round Up, making up the largest portion of available funds; second, advertising inserts that appear in members' monthly bills; and finally, Project Help, a program where members volunteer to contribute an extra dollar or more on their electric bill for the specific purpose of helping the truly needy pay their electric bills.
Customers Care also has partnerships with community help organizations to distribute Project Help funds that assist people who, because of hardship, are unable to pay their electric bills. Customers Care is a voluntary program and members have the option to discontinue participation at any time.
To speak to someone about Customers Care grants, call MTEMC Community Relations Coordinator Cathy Mitchell, or download a grant application.