Contact Us

Member Support Email - info@mtemc.com

24/7 Member Support Line - (877)777-9020

Call Before You Dig - 811

Automated Payment System - (877)777-0215

Automated Outage Reporting System - (877)777-9111

Vegetation Management - (615)414-7685

Energy Services - (877)490-9325

Looking for something else?

Providing reliable electricity for you

While MTE's outage rate is well below the national average, power outages do happen. When they occur, members can be confident that MTE will restore power as quickly as possible. You count on us to provide you energy for light, comfort, and connection which is why our operation and engineering teams begin work immediately when an outage is detected. When you're out of power, our team is rolling out to restore it using the latest smart grid technology to reduce restoration times and improve service communication with you.

 

Service Concerns

Helping you find solutions

We understand our members expect more than just affordable, reliable, and safe electricity. You also expect outstanding member service which includes helping you find answers and solutions to your concerns. MTE is here to address your issues as they arise.

From myMTEMC app issues to billing questions and everything in between, our member services team can provide you the support needed to take control of your account with us. We've put together some helpful information for you, but feel free to contact us directly to talk about any additional concerns you have.

Account Concerns

Keeping trees and plants away from electrical transformers is critical in order to allow line workers safe access to equipment during an outage. If you have questions about tree pruning or tree replacement in zones close to power lines, MTE has trained professionals to help you called Vegetation Management Specialists. They are certified arborists familiar with a wide variety of tree species and proper pruning practices and coordinate actual tree-pruning efforts performed by contractors hired throughout the MTE service area.  Most importantly, they're here to serve members with information and explanations about our vegetation management program. To contact them, call (877) 414-7685, e-mail VegetationManagement@mtemc.com, or contact using the form.

Vegetation Management

555 New Salem Hwy., Murfreesboro, TN 37129

Mailing Address: P.O.Box 608, Murfreesboro, TN 37133

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Woodbury 

911 W. Main St., Woodbury, TN 37190 

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Murfreesboro - St. Adrews

326 St. Andrews Dr., Murfreesboro, TN 37128 

Mailing Address: P.O. Box 608, Murfreesboro, TN 37133 

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Murfreesboro - Downtown

205 N. Walnut, Murfreesboro, TN 37130

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Smyrna 

505 Nolan Dr., Smyrna, TN 37167 

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Franklin 

2156 Edward Curd Ln., Franklin, TN 37067 

Mailing Address: P.O. Box 681709, Franklin, TN 37068 

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Lebanon 

201 Maddox-Simpson Pkwy., Lebanon, TN 37090 

Mailing Address: P.O. Box 220, Lebanon, TN 37088 

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Mt. Juliet 

2722 N. Mt. Juliet Rd., Mt. Juliet, TN 37122

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