We’re Always There For You, Now With Extended Hours
Everyone here is focused on finding ways to constantly improve member services. Which is exactly why we’re offering extended business hours starting March 11. You will have an extra hour every day for your convenience, to ask questions, pay bills, express concerns or just visit with us to learn more about energy efficiency. Plus, the extended hours will also be available at the drive-through.
The decision to open a half hour earlier (at 7:30 a.m.) and stay open a half hour later (to 5:00 p.m.) was ultimately made based on intuition and empathy. It was, however, also based on data, including traffic flow at different hours. These are the reasons why we’re so confident it’ll be warmly received by the members. Many of you are at work by 8 a.m. and many times until after 4 p.m., so the extended hours will make things more convenient.
In addition to extended business hours, our live member support team is available by calling 1-877-777-9020. We can handle your account questions, outage concerns and more, 24 hours a day, seven days a week including weekends and holidays.